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Service Level Agreements
Service Level Agreements

Service Level Agreements

The level of service standards for completion of tasks is as follows:

New Joiners
AVC Projections
Death
General Enquires:
Initial Answer
Leaving Service or Scheme:
Refund or Contributions
Preserved Pension and Transfer Requests
Quotation/Payment of Transfer
Retirement:
Quotation of Benefits
Payment of Cash Sum
Transfer-in:
Quotation Requests/Benefit Illustration
Actual Valuation Data
Adhoc Projects
Annual Renewal/Benefit Statements
Payment of Pensions
Pension Increases
1 Day
5 Days
Action taken day of reciept of notification
5 Days
5 Days
5 Days
5 Days
3 Days
3 Days
5 Days
10 Days
Agreed Individually
~ 6 Weeks
Due Date
Due Date